Mashreq Appoints Xi Liang as Head of Artificial Intelligence

Mashreq has appointed Xi Liang as its new Head of Artificial Intelligence, as the bank steps up its focus on emerging technologies. Liang will lead the development and implementation of Mashreq’s AI strategy, with a mandate to drive innovation, strengthen operational efficiency, and enhance customer experience across digital channels.

A visionary AI executive with over 15 years’ experience across banking, retail, healthcare and consulting, Xi specialises in building responsible, scalable AI systems that deliver tangible business outcomes. Her career includes leadership roles at Judo Bank and Endeavour Group, advisory work at McKinsey & Company, and foundational AI research at IBM, where she was awarded four patents and published in leading academic journals.

Commenting on Xi’s appointment, Mohamed Abdel Razek, Group Head of Transformation, Technology and Information at Mashreq, stated: “We are pleased to welcome Xi to Mashreq at a pivotal moment in our AI journey. Her exceptional expertise in developing enterprise-scale AI solutions, combined with her commitment to ethical and explainable AI, will play a critical role in strengthening our technology leadership. Xi’s experience in driving innovation and building world-class AI teams aligns perfectly with our vision to deliver transformative banking experiences for our clients.”

In her new role, Xi will lead the development and implementation of Mashreq’s AI initiatives across all business units. This includes advancing generative AI, intelligent automation, and enterprise-wide AI adoption—ensuring alignment with business priorities and regulatory requirements.

Xi Liang, Head of Artificial Intelligence at Mashreq, added: “I am excited to join Mashreq, an organisation renowned for its culture of innovation and ambition to lead in digital banking. Together, we have a unique opportunity to harness the power of AI to create meaningful, customer-centric solutions, while setting new standards for responsible AI in financial services. I look forward to collaborating with Mashreq’s talented teams to drive the next wave of intelligent transformation.”

Xi holds a PhD in Engineering from the University of Melbourne, where her research contributed to advancements in machine learning and AI applications. She also earned a Bachelor’s degree in Computer Science from the same institution and holds multiple certifications in cloud computing, AI and data science from leading global providers.

Mashreq welcomes Xi Liang to its team and is confident that her expertise will be instrumental in shaping the bank’s AI strategy and driving sustainable innovation across the financial sector.